Benefits customer service representative
The Local 371 Amalgamated Welfare Trust Fund (“Fund”) located in Westport, Connecticut, is currently seeking a full-time Customer Service Representative reporting directly to the Benefit Fund Manager. The Customer Service Representative responds to all telephone inquiries and provides customer service support functions for participants of the Fund. The Customer Service Representative is responsible for the day-to-day interaction and communication of health plan benefits, enrollment and eligibility information to participants, dependents and other related parties.
The Fund provides health and welfare benefits approximately 30,000 active union members and their eligible dependents. The Customer Service Representative will handle PHI on a daily basis; proper handling and safeguarding of participant data is essential.
Specific job duties include:
- Handle all telephone calls regarding benefits, eligibility, enrollment and billing related issues and return messages.
- Respond to written and email inquiries as appropriate.
- Research and provide follow-up communications and customer service related to problem resolution, questions, complaints and other requests as required.
- Actively seek ways to help participants and improve customer service by providing exemplary service to participants and displaying a positive attitude.
- Track and log inquiries and volumes and prepare required reports for management.
- Participate in special assignments, project work and other duties as assigned.
The ideal candidate will meet the following requirements:
- Work Experience: Literacy of health plan benefits and/or customer service experience, or related experience, required.
- Educational Background: Bachelor’s degree preferred.
- Special Skills or Credentials: A basic understanding of HIPAA rules and regulations, health plan benefits, enrollment processes and eligibility rules required. Bilingual (Spanish/English) is a plus. The ideal candidate will be detail oriented with a commitment to customer service, be a flexible team player, have strong organizational, problem solving, analytical, verbal and written communication and listening skills. Candidates must have strong decision making abilities, sound judgment and be able to multi-task and prioritize effectively in order to meet deadlines. Intermediate proficiency with current technologies specifically MS Office suite required.
The Fund offers a competitive salary and a comprehensive benefits package. The Fund is an affirmative action employer and encourages applications from all qualified candidates regardless of gender, race, ethnicity, age, sexual orientation, marital status, religion, or disability.
Resumes may be emailed to Barbara Fedumenti at firstname.lastname@example.org
As many of you know, President Wilkinson retired in June. On Monday, July 28th, the Local 371 Executive Board elected new officers to fill the remainder of the term of office. Ronald Petronella will serve as our President, Brian Truini will serve as Secretary Treasurer, Keri Hoehne will serve as Executive Vice President, and Jessica Petronella will serve as recorder. Congratulations to all of the new officers!
Your UFCW Union has reached a historic tentative agreement with the three largest employers in our pension plan. For Local 371 members at ACME and Stop and Shop, this will preserve benefits and create a secure retirement future. More details will be coming soon!
On Juneteenth, we are proud to join the 220,000 members of the AFL-CIO in condemning racial injustice and calling for changes to police accountability and policies that perpetuate systemic racism and racial inequalities. Union members know that a healthy society is one where all people are can have basic civil rights, and all people have the ability to work and live safely while earn family sustaining wages and benefits.
Stop & Shop has extended the 10% hazard pay through July 4th. As we approach that date, it will be reviewed again.
We thank all of our hardworking members for their continued dedication to serving their communities on the frontlines during this crisis. You continue to provide food security in an environment where you are exposed to thousands of customers each day with the very real risk of infection still present.
The United Food and Commercial Workers Union Local 371 thank and salute all of our UFCW members who work in supermarkets and food processing to keep the food supply chain operative, and in nursing homes caring for our sick and aged family members. These union members make daily sacrifices to assure the public they will have food for their family table and that their families are cared for. Our members are among the heroes holding the moral fiber of this country together during this terrible time.
To those fallen, we owe a debt of gratitude we can never repay. Our prayers and best wishes go out for a swift and full recovery for those ill, and we extend our deepest condolences to the families and friends of those we have lost.
Workers’ Memorial Day was established fifty years ago on April 28th to recognize workers who died or suffered from exposures to hazards at work. It also encourages us to think of ways in which we all can help to achieve the goal of safer and healthier workplaces.
If you are able, please take a moment of silence at 10:00am on Tuesday April 28th in recognition of Workers’ Memorial Day. This will allow you to honor your fellow union sisters and brothers who have passed away from COVID-19, take a moment to think of your colleagues, friends, and loved ones who are recovering from the illness, and to thank first responders and essential workers like yourselves for their continued service to our communities.
We implore our members to continue to work smartly and safely, and please remember you are an inspiration to all who are a part of this great union.