Local 371 Negotiates Hazard Pay Bonus for Stop and Shop Members

Local 371, together with all of our union sisters and brothers, negotiated a lump sum bonus for Stop and Shop members equal to 10% of their hourly wage for all hours worked from July 5th through August 22nd.  We are proud to announce this recognition of their hard work serving our communities and helping provide families with the food and supplies they need.

 

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Local 371 Amalgamated Welfare Trust Fund Job Opportunity

Benefits customer service representative

Westport, CT

The Local 371 Amalgamated Welfare Trust Fund (“Fund”) located in Westport, Connecticut, is currently seeking a full-time Customer Service Representative reporting directly to the Benefit Fund Manager. The Customer Service Representative responds to all telephone inquiries and provides customer service support functions for participants of the Fund. The Customer Service Representative is responsible for the day-to-day interaction and communication of health plan benefits, enrollment and eligibility information to participants, dependents and other related parties.

The Fund provides health and welfare benefits approximately 30,000 active union members and their eligible dependents. The Customer Service Representative will handle PHI on a daily basis; proper handling and safeguarding of participant data is essential.

Specific job duties include:

  • Handle all telephone calls regarding benefits, eligibility, enrollment and billing related issues and return messages.
  • Respond to written and email inquiries as appropriate.
  • Research and provide follow-up communications and customer service related to problem resolution, questions, complaints and other requests as required.
  • Actively seek ways to help participants and improve customer service by providing exemplary service to participants and displaying a positive attitude.
  • Track and log inquiries and volumes and prepare required reports for management.
  • Participate in special assignments, project work and other duties as assigned.

REQUIREMENTS

The ideal candidate will meet the following requirements:

  • Work Experience: Literacy of health plan benefits and/or customer service experience, or related experience, required.
  • Educational Background: Bachelor’s degree preferred.
  • Special Skills or Credentials: A basic understanding of HIPAA rules and regulations, health plan benefits, enrollment processes and eligibility rules required. Bilingual (Spanish/English) is a plus. The ideal candidate will be detail oriented with a commitment to customer service, be a flexible team player, have strong organizational, problem solving, analytical, verbal and written communication and listening skills. Candidates must have strong decision making abilities, sound judgment and be able to multi-task and prioritize effectively in order to meet deadlines. Intermediate proficiency with current technologies specifically MS Office suite required.

TO APPLY

The Fund offers a competitive salary and a comprehensive benefits package. The Fund is an affirmative action employer and encourages applications from all qualified candidates regardless of gender, race, ethnicity, age, sexual orientation, marital status, religion, or disability.

Resumes may be emailed to Barbara Fedumenti at local371@sbcglobal.net

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Local 371 Honors Juneteenth 2020

On Juneteenth, we are proud to join the 220,000 members of the AFL-CIO in condemning racial injustice and calling for changes to police accountability and policies that perpetuate systemic racism and racial inequalities. Union members know that a healthy society is one where all people are can have basic civil rights, and all people have the ability to work and live safely while earn family sustaining wages and benefits.

 

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Stop and Shop Extends Hazard Pay Through At Least July 4th

Stop & Shop has extended the 10% hazard pay through July 4th. As we approach that date, it will be reviewed again.

We thank all of our hardworking members for their continued dedication to serving their communities on the frontlines during this crisis. You continue to provide food security in an environment where you are exposed to thousands of customers each day with the very real risk of infection still present.

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